Will I always get a full refund if I return something?

Unless you are returning items that arrived damaged and you filed a claim when you received it, we will follow our standard return policy. If your return or exchange arrives to us damaged or unsellable as new, we will determine the market value of the damaged product and issue a partial refund. We are reasonable people and understand that minor wear can happen in the time our bikes are not in our possession, however, we also know the difference when our products have seen real use. At minimum, bikes that have been ridden on the road will have significant wear to the tires. Parts that cannot be resold as new will be subtracted from the refund amount. For minor wear or damage, we reserve the right to charge up to a 10% restocking or labor fee for parts that need to be replaced. If your return or exchange arrives to us significantly damaged or unsellable as new, we will determine the market value of the damaged product and issue a partial refund.