Dear Valued Customer,
Thank you for purchasing a Handsome Cycles bicycle or frameset. In order for you to completely enjoy your experience with our product, we have a few words of advice while building. Please read through the following information before building up your bicycle or frameset. Please also read through the safety and fit information located in our bicycle owner's manual and assembly guide.
While starting with any raw frameset, please note that this is the best time to frame saver the frame. Right now it should be clean and dry and prime for frame saver. It is always best to face and chase the bottom bracket and other threading before installing bottom brackets and bolts. When we build our complete bikes at Handsome, we check all of your threading but we do not use frame saver. If you are interested in applying frame saver to your frameset, please take your bike to a professional mechanic for dis-assembly and re-assembly of the complete bicycle if needed. Always use grease when applicable while installing parts.
Our framesets come with our “Handsome For Life” Warranty. We stand behind our product and guarantee that our framesets are free of defects in materials or workmanship. In the unlikely event you have an issue with our frameset due to a manufacturer defect of any kind, please follow our warranty procedure detailed below.
Handsome Cycles strives to have the easiest return policy in the bike business. We will provide a free return label with your purchase and will cover the shipping costs of returns and exchanges. Purchasing and riding a bike should be a fun experience and we don't want the hassle of returns or exchanges to get in the way.
We encourage you to take photos of your complete bicycle and share them with us. We hope you are as excited with your purchase as we are. Remember, people are handsome, we make their bicycles.
Have fun, ride hard.
Ben and Jesse (Co-Founders)
Handsome Cycles strives to offer you the most hassle free return policy in the business. We will accept any returns or exchanges within 30 days of purchase. Use the free return shipping label included with your shipment to send the product back to us for a refund or exchange. No questions asked*.
What do I do first?
Prior to shipping back your order, you must call (612-353-4035) or email us (firstname.lastname@example.org) to get a RMA Number (return authorization number). We want to be sure that your return or exchange is handled properly and we need a tiny heads-up to do that.
If your return or exchange arrives to us damaged or unsellable as new, we will determine the market value of the damaged product and issue a partial refund. We are reasonable people and understand that minor wear can happen in the time our bikes are not in our possession, however, we also know the difference when our products have seen real use. At minimum, bikes that have been ridden on the road will have significant wear to the tires. Parts that cannot be resold as new will be subtracted from the refund amount. We reserve the right to charge up to a 10% restocking or labor fee for parts that need to be replaced. If your return or exchange arrives to us damaged or unsellable as new, we will determine the market value of the damaged product and issue a partial refund.
Complete or partial refunds will be issued in a timely manner, however, it may take up to 3 weeks for the funds to be available in your account. All refunds will be issued back in the same manner and on the same account as payment was made.
Inaccurate, defective or unusable product
If you have received inaccurate, defective or unusable product not the fault of the shipping process, we apologize and we will replace it promptly. Please follow our warranty procedure to receive a replacement.
Damaged merchandise returns
Sometimes a box is mishandled and the stuff inside gets hurt. If a shipment arrives with obvious shipping damage, please inspect the product inside. If the product is damaged, please refuse delivery if possible. If you could not refuse the package, you can use the return label to send it back. You must contact us first, however, for us to collect some information about the damage and to give you the proper return authorization number.
“HANDSOME FOR LIFE” WARRANTY ON BICYCLE FRAMESETS
We stand behind the workmanship of our bikes. The lifetime warranty shall continue in full force and effect for the duration of the original ownership following the date of purchase. Yes, for as long as you own it, even if you are 130 and bought the bike new when you were 10.
This warranty does not apply to paint/finish unless the fault of the wear or failure of the paint/finish lies on the manufacturer. Handsome Cycles will pay the transportation costs within the United States or Canada, however, the original owner shall pay all labor charges associated with the repair or replacement of all parts under this warranty.
ALL FRAMES SHOULD BE INSPECTED REGULARLY BY YOU AND BY A PROFESSIONAL BICYCLE MECHANIC.
1 YEAR WARRANTY ON ALL PARTS AND ACCESSORIES
For all parts and accessories included as original on our bicycles there is a 1 year warranty from the date of purchase. Please follow the same procedure for parts warranty as you do for our bikes and framesets.
In the unlikely event you have an issue with our frameset due to a manufacturer defect of any kind, please follow our warranty procedure.
For bicycle frameset warranties, you will just be sending back and receiving just a new frameset. The original purchaser will be responsible for any labor charges to strip down and rebuild your bicycle.
SOME REASONS WHY WE WILL NOT WARRANTY YOUR FRAME/FORK
Failure due to accident, abuse, neglect, normal wear & tear, improper assembly, improper fit, or use of parts inconsistent with the use originally intended for the bicycle as sold are not covered by this warranty. Handsome Cycles defines the intended use of its bicycles as riding in a controlled, smooth manner in a location approved for bicycles with both wheels on the ground. Riding in a manner other than that voids this warranty. The Devil, She Devil and Fredward framesets are designed for 700c wheels. Use of any other size wheel on our frameset voids the warranty.
OUR EXPLANATION OF WHY WE WOULDN’T WARRANTY YOUR FRAME/FORK
We have built our bicycle frames to the highest standard, although, we cannot control what you do out there. Rider errors, carelessness and hazards you may encounter while riding that damage your bike are not covered by this warranty. Our bicycles are not intended for tricks, stunts, bar spins, wheelies, or crank flips. If you ride our frameset in that manner, your warranty is void. If you bought this bike because you want to race ride, ride in any competitive event or train to ride in a competitive event, the same thing applies. If you damage any part of the bicycle including the frame riding in this manner, consider the damaged part an expense of your riding style. No manufacturer, including Handsome Cycles, offers free replacements under those circumstances. Have fun out there but remember, if you are doing something that may damage your goods, please don’t expect us to have to pay for it. Oh yeah, and your mom called and said you should be wearing your helmet too, youngster.
HOW THE BOYS AT HANDSOME CYCLES WILL TAKE CARE OF YOU IN THE EVENT OF A WARRANTY.
Handsome Cycles will replace or repair any part that is determined to be covered by this warranty. Our Handsome For Life Warranty is made only to the original owner and is not transferable. All claims may be made directly through Handsome Cycles or through an authorized Handsome Cycles dealer and must be accompanied by an original bill of sale or proof of purchase that identifies the bicycle or frame by the serial number. Handsome Cycles will cover transportation costs within the United States or Canada, however, the original owner is responsible for any and all labor charges associated with the warranty repair or replacement of all parts.
A STANDARD NOTE FROM OUR LAWYERS: There are no warranties of guarantees expressed or implied made by the Handsome Cycles, LLC on the performance of this bicycle. The sole and exclusive liability of Handsome Cycles and/or any of its authorized dealers, affiliates of agents pursuant to this warranty shall be for the repair and replacement of the defective part; incidental or consequential damages are expressly excluded hereunder. This warranty gives you specific legal rights, and you may also have other rights which may vary depending on state, province or country where you purchased this bicycle.
NOTICE: Bicycling is potentially a hazardous activity. The user assumes the risk of any personal injury, damage to or failure of the bicycle and any other losses if Handsome Cycles bicycle frames are used in any competitive event, including bicycle racing, or similar activities or training for such competitive activities or events. This bicycle is not manufactured, marketed, designed or intended to be altered for use at any time in stunt riding or similar activity. Handsome Cycles, its dealers, affiliates or agents shall not be liable under this warranty nor under any state or federal law or the common law or otherwise for any damage, failure, including personal injury, resulting from such use and/or alteration.